Privacy Policy
Last updated: January 15, 2026
1. Data Controller
Saventariox S.A. de C.V., with registered address at Av. Paseo de la Reforma 505, Floor 32, Col. Cuauhtémoc, C.P. 06500, Mexico City, CDMX, Mexico (hereinafter "Saventariox"), is responsible for the processing of personal data you provide to us, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal Data We Collect
For the purposes stated in this privacy notice, we may collect your personal data through different means: when you provide them directly through our online forms, by email, or by telephone. The personal data we collect includes: full name, email address, telephone number (when voluntarily provided), and the content of the message or inquiry you send us. We do not collect sensitive personal data such as banking information, biometric data, or health information.
3. Purposes of Processing
The personal data we collect will be used for the following primary purposes, which are necessary for the provision of the service: responding to your information and financial advisory requests; evaluating your eligibility for government support programs; preparing personalized financial assessments; following up on your consulting case. Additionally, as secondary purposes and with your consent, we will use your information to: send informative communications about new support programs or changes in relevant financial legislation; conduct satisfaction surveys about our services; generate internal customer service statistics.
4. Data Transfers
Saventariox does not transfer your personal data to third parties without your prior consent, except for the exceptions provided in Article 37 of the LFPDPPP. We never sell your personal data. Data is stored on servers located in Mexican territory operated by technology service providers that comply with security standards equivalent to those required by Mexican legislation.
5. ARCO Rights
You have the right to know what personal data we hold about you, what we use it for, and the conditions of use we give it (Access). Likewise, it is your right to request correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to request its deletion from our records or databases when you consider it is not being used properly (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). To exercise your ARCO rights, you may send a request to the email: privacidad@saventariox.com.
6. Security Measures
Saventariox implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. These measures include: data encryption in transit using TLS 1.3 protocol; role-based access control for authorized personnel; periodic data backups with encryption; ongoing staff training on data protection matters; security audits conducted by independent third parties on a semi-annual basis.
7. Use of Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. For more information about the specific use of cookies, please refer to our Cookie Policy available on this website.
8. Modifications to the Privacy Notice
Saventariox reserves the right to make modifications or updates to this privacy notice at any time, to address legislative changes, internal policies, or new requirements for the provision of our services. Any modification will be published on our website www.saventariox.com and will take effect from its publication date.
9. Privacy Contact
If you have questions, comments, or requests related to the processing of your personal data, you may contact our Data Protection Department via email at privacidad@saventariox.com or at our address at Av. Paseo de la Reforma 505, Floor 32, Col. Cuauhtémoc, C.P. 06500, Mexico City, CDMX, Mexico. Office hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Mexico Time).